Tokyo, May 3, 2011 - Press Release (Sony Hack)

Discussion of the May 2011 SOE downtime. Now largely retired, as servers have been restored as of May 14 2011.

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"SAN DIEGO, May 14, 2011 - Sony Online Entertainment LLC (SOE) announced today that restoration of its game services will begin today. The phased restoration will include the return of nearly all of SOE's portfolio of online games, the reinstatement of SOE's game forums and websites, and added functionality to require players to reset their passwords."
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Re: Tokyo, May 3, 2011 - Press Release (Sony Hack)

Post by Tarvas »

Nlannie wrote:EQ down for the weekend per http://www.facebook.com/EverQuestLive
Oh well.
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Re: Tokyo, May 3, 2011 - Press Release (Sony Hack)

Post by Ommina »

I could get used to this! Three more days off, woo!
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Re: Tokyo, May 3, 2011 - Press Release (Sony Hack)

Post by Nlannie »

Ommina! Lets play Portal 2 sometime!

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Re: Tokyo, May 3, 2011 - Press Release (Sony Hack)

Post by Dbilu »

:crybaby: I am missing EQ :crybaby:
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Re: Tokyo, May 3, 2011 - Press Release (Sony Hack)

Post by Littlabit »

I still can't find any info on how it is going? anyone read anything interesting? Any news of servers back up or a time frame? Im running out of things to do at home!
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Re: Tokyo, May 3, 2011 - Press Release (Sony Hack)

Post by Tarvas »

EQ's facebook page is your best bet for updates. There hasn't been on since Friday though when they said the game wouldn't be up this past weekend.
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Re: Tokyo, May 3, 2011 - Press Release (Sony Hack)

Post by Ommina »

http://www.bloomberg.com/news/2011-05-0 ... start.html
PlayStation Network and Qriocity online services remain shut as of today, Shigenori Yoshida, a Tokyo-based spokesman said. Sony is uncertain when it can resume the services, Yoshida said by phone today.

The company is in the process of adopting an improved security system and its plan to restart the services fully by May 31 is unchanged, he said. Sony shut down the PlayStation Network and Qriocity services April 20 because of possible data theft by hackers.

The maker of PS consoles had planned to restart partial operations within a week after boosting the level of security system, the company said May 1.
http://community.eu.playstation.com/t5/ ... TSO_EN_103
Regarding the aim of the full restoration of PSN services by the 31st May : -

Restoration of Online Gamplay is the FIRST phase of the plan to restore the PSN.
Note! Both refer to PlayStation Network, but presumably SOE is close enough to online gameplay (to say nothing of monthly subscriptions) to be made available well ahead of the May31.
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Re: Tokyo, May 3, 2011 - Press Release (Sony Hack)

Post by Littlabit »

MAY 31st!!!!!!!!!!
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Re: Tokyo, May 3, 2011 - Press Release (Sony Hack)

Post by Serano »

I have got to wonder how much of this is linked to shutting down 3 of SOEs development studios.
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Re: Tokyo, May 3, 2011 - Press Release (Sony Hack)

Post by Glauri »

Wow! Looks like they plan to have the system up just as I'm ready to take down my computers for a couple of weeks while I move. /sigh
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Re: Tokyo, May 3, 2011 - Press Release (Sony Hack)

Post by Tarvas »

Serano wrote:I have got to wonder how much of this is linked to shutting down 3 of SOEs development studios.
heh..I think we are about to find out what the most profitable portions of SoE are after this.
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Re: Tokyo, May 3, 2011 - Press Release (Sony Hack)

Post by Goofydoofy »

The best part is, when everything comes back online, it won't work.
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Re: Tokyo, May 3, 2011 - Press Release (Sony Hack)

Post by Sevex »

You know Sony is going to pass these costs to the consumers... Expect subscription rates to go...
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Re: Tokyo, May 3, 2011 - Press Release (Sony Hack)

Post by Ommina »

I'm just thinking of this as the longest patch ever.
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Re: Tokyo, May 3, 2011 - Press Release (Sony Hack)

Post by Glauri »

Imagine how much they can muck up our UIs with all this time to work on it!?!
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Re: Tokyo, May 3, 2011 - Press Release (Sony Hack)

Post by oneyedranger »

default always wins
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Re: Tokyo, May 3, 2011 - Press Release (Sony Hack)

Post by Serano »

Hmmmm - before this was all going down I was looking to turn off my Two $100 a year subscriptions - but now by the time I could log on again, the billing cycle might have already hit - THEN - I will be on the move with no access to an EQ capable computer (Technically my wife's laptop could chug along at EQ I guess - but I never installed it) until prolly late august if not mid September depending on when household goods arrive.
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Re: Tokyo, May 3, 2011 - Press Release (Sony Hack)

Post by warador »

i thought i read somewhere that billing has stopped ?
cant verify cause i paid for the year last nov.
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Re: Tokyo, May 3, 2011 - Press Release (Sony Hack)

Post by Glauri »

Wara...I think Sony had stopped billing for Japanese customers after their tidal wave/nuclear/earthquake disaster. And even that was only for a couple of months. But lately, they seem to have been very quiet about their plans.
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Re: Tokyo, May 3, 2011 - Press Release (Sony Hack)

Post by Emarinn »

I was wondering about the billing / free month thing myself. Our accounts charge on the 7th of each month, and I haven't been charged yet for any of our accounts. I think they did suspend the billing, and they are making this our free month.
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Re: Tokyo, May 3, 2011 - Press Release (Sony Hack)

Post by Goofydoofy »

They can't bill you if their servers aren't up.
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Re: Tokyo, May 3, 2011 - Press Release (Sony Hack)

Post by Serano »

hard to kill the subscription either if they aren't up.

Meanwhile - anyone know anyone that wants a couple mil plat anymore?
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Re: Tokyo, May 3, 2011 - Press Release (Sony Hack)

Post by Glauri »

They can't bill you if their servers aren't up.
Actually, somewhere deep in the legalese, I am pretty certain that Sony only need to evidence an effort to maintain the servers, but not actually keep them up, to be able to charge you.
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Re: Tokyo, May 3, 2011 - Press Release (Sony Hack)

Post by Tarvas »

Serano wrote:hard to kill the subscription either if they aren't up.

Meanwhile - anyone know anyone that wants a couple mil plat anymore?
I will take your plat ^^
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Re: Tokyo, May 3, 2011 - Press Release (Sony Hack)

Post by Nlannie »

I need plat more then Tarvas does

I don't know why, but I do.
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Re: Tokyo, May 3, 2011 - Press Release (Sony Hack)

Post by Goofydoofy »

I'll take the pp. I'm the only one who has a good use for it and who will share the wealth!
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Re: Tokyo, May 3, 2011 - Press Release (Sony Hack)

Post by Tarvas »

Goofydoofy wrote:I'll take the pp. I'm the only one who has a good use for it and who will share the wealth!
You must work for the gummint!
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Re: Tokyo, May 3, 2011 - Press Release (Sony Hack)

Post by oneyedranger »

Goofy is lying....He charges me 200,000 plat everytime he lets me in a group.
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Re: Tokyo, May 3, 2011 - Press Release (Sony Hack)

Post by Criploc »

Serano, forget those other guys. I'll take the plat.
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Re: Tokyo, May 3, 2011 - Press Release (Sony Hack)

Post by Tchien »

More Info
Massachusetts Residents
Puerto Rico Residents
Customer Service Notification
Recent Updates
Identity Protection
Press Release

May 12, 2011

We thank you for your patience as we continue to work around the clock to restore our game services. We know this has been a frustrating time for you and appreciate your understanding as we work to confirm the security of our network.

In light of the recent outage of Sony Online Entertainment's game services due to April's cyber-attack, we are committed to compensating our loyal player base for the inconvenience caused by the data breach and lost game time while we improve our security measures.

We are currently in the process of an extensive upgrade to our network to further protect your information from future attacks. It will likely be at least a few more days before we restore our services, and when we come back online, here is what you can expect for each of our game services.

First and foremost, all impacted players will receive 30 days of game time added to the end of the current billing cycle in addition to one day for each day the system is down. Additionally, many games are offering a variety of in-game items and special events to welcome players back once our services resume (per the outline below). This is true for both PC and PlayStation®3 computer entertainment system based products.

•DC Universe™ Online: Batman™ and Two-Face™ Inspired Masks and 30 Marks of Distinction
•Free Realms®: Free daily items (7 to collect)
•Clone Wars Adventures™: Count Dooku v2 Outfit
•EverQuest®: A series of events, including Double XP, Double Rare Mob Spawns and Double Faction Gains
•EverQuest II and EverQuest II Extended: A series of events, including Double XP, Double Guild XP, Loot Bonanza, and City Festivals
•Vanguard: Saga of Heroes®: A series of Double XP events
•Star Wars Galaxies™: Bounty Hunter Statue, a miniature model of Boba Fett's ship, the Slave I™
•Magic: The Gathering - Tactics™: Four of each of these spells: "Ivory Mask", "Duress" and "Angelheart Vial", plus 500 Station Cash
•PoxNora®: Limited edition Carrionling, Welcome Back 5K Gold Award Tournaments and two Draft Tournaments, plus 500 Station Cash


For our lifetime subscribers, we'll grant in-game currency; specifically 20,000 coins for Free Realms, 7,500 Galactic Credits for Clone Wars Adventures and 10 Marks of Distinction for DC Universe Online (in addition to the items listed above).

And finally, our Station Access subscribers will receive 500 Station Cash, in addition to the subscription time and items listed above.

Additionally, we announced today that SOE will provide its U.S.-based Station Account holders with complimentary enrollment in an identity theft protection program through Debix, one of the industry's most reputable identity protection firms. For Station Account holders who live outside the U.S., SOE will be offering similar programs, if and as available, and will provide details as they're confirmed for each country or territory.

We continue to work around the clock to restore SOE's services and thank you for your continued patience as we complete our investigation of this criminal attack.

Thank you,
Sony Online Entertainment
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