EQ Bullshit

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EQ Bullshit

Postby Goofydoofy » Fri Mar 07, 2008 6:24 am

So I log into the game yesterday in Guild Hall. Everything is fine and dandy. I decide it is time to make some Haversacks, so I port to Nexus. Then I try and zone into Bazaar. It appears the ping rate is so high for that zone, I keep timing out to the server selection screen.

In the past, I have had this problem before. It would be one random zone that would cause this problem. I could play for hours on end traveling the world and not having a problem in any zone and I would stumble upon a zone that would cause me to time out to server select. If I tried over and over to get back in game, sometimes I would finnaly get in with a ping rate of 1000 or 2000. Once I leave the zone, everything is fine again. If I was to go back, same problem.

I have not had this problem in awhile. I don't know if it is because I haven't had to stumble upon my troubled zone or because the problem no longer existed. But here I am now, 14 hours after having trouble the first time and I am still timing out. I can log in any of my other toons that are not stationed in the Bazaar.

Now, my question is this. What in the hell would cause such a problem where one zone has such high ping rates and I have no problem anywhere else? It makes no sense to me that I would be the only person having this problem in only one specific zone.
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Re: EQ Bullshit

Postby Candeys Treats » Fri Mar 07, 2008 6:51 am

had that issue before, deleting the files of that zone and repatching usually fixed it
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Re: EQ Bullshit

Postby Littlabit » Fri Mar 07, 2008 7:24 am

same. i did what candeys did and it fixed it
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Re: EQ Bullshit

Postby Erwin » Fri Mar 07, 2008 8:56 am

I'm with the ladies. Well not literally with them. You know what I mean right?

What I'm trying to say is, "ditto."

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Re: EQ Bullshit

Postby lordvegga » Fri Mar 07, 2008 10:04 am

Try turning all the bazaar hacks off, then re-enter world =P just kidding. =))

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Re: EQ Bullshit

Postby Goofydoofy » Fri Mar 07, 2008 10:31 am

That didn't work and doesn't really make any sense to me to begin with. How could I be timing out in Bazaar one day and the next day time out in Wall of Slaughter with the Bazaar working fine? It is a random zone problem. Not just one specific zone. I can't see my zone files corrupting for 3 days and then mysteriously fixing themselves and corrupting a different zone.
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Re: EQ Bullshit

Postby Jaffod » Fri Mar 07, 2008 11:10 am

blame global warming, seems to be the cause of everything else.

My experience with this is similar to the others in that it was centred on one zone that I could delete and repatch

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Re: EQ Bullshit

Postby Jhereg » Fri Mar 07, 2008 12:31 pm

Do a full in depth scan on your hard drive and memory(more problematic) would be my suggestion. One other thing, I don't know if its still true but different zones are on different hardware servers, as in 1 server controls 3 regular zones + 1 raid zone. Each zone server can use seperate ports if I remember right, so it might be they are using ports your software/router are blocking. Been a couple years since I read that, so they might have changed it.

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Re: EQ Bullshit

Postby Goofydoofy » Fri Mar 07, 2008 1:37 pm

I did set up a router a week ago so I could work on another computer at the same time. Tech Support mentioned that in their reply to me. I will disconnect that and see what happens. They also mentioned a bunch of other files to delete and patch. So, I guess I'll try everything there too if the router is not the issue. Now that I think about it, that does seem to be the logical answer.
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Re: EQ Bullshit

Postby lordvegga » Fri Mar 07, 2008 3:26 pm

yea, its a mystery.... but when all else fails just blame the Bard... thats what we are here for =P

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Re: EQ Bullshit

Postby Goofydoofy » Fri Mar 07, 2008 5:46 pm

Well, in typical EQ fashion...Nothing suggested by members or Tech Support has fixed the problem. I guess I'll just have to Return Home tomorrow and stay away from the Bazaar for a few days until it mysteriously fixes itself. And then I'll be fine until I fall into the next black hole zone.

Whatta headache this game produces.
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Re: EQ Bullshit

Postby Siderius » Sat Mar 08, 2008 5:08 am

Artarian had this problem too. Alot of times I had to log him on and run him thru a zone or something so he could log on again because he would get ping of over 4k etc and then time out when entering certain zones.

We always assumed it was his internet connection and that for some reason the way the signal goes thru internet varied between each zone.

After he moved and got a new ISP, I cannot recall him mentioning this problem again.

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Re: EQ Bullshit

Postby Littlabit » Sat Mar 08, 2008 8:06 am

I thought everything was always Tandt's fault? Did i miss a memo that says different ?
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Re: EQ Bullshit

Postby Ryanakris » Sat Mar 08, 2008 3:36 pm

I used to have that problem too. I ended up setting a higher trigger port range in Port Triggering in your router. Go to Advanced, then Forwarding and then Port Triggering. Put in name (just so you know which one it is) then something like 1000 - 7000 then 1000 - 7000. I also had to do that to get Hotmail (70-70 then 70-70), also had to reset the MRU to 1472. After that it all worked fine. I have a Linksys router but I'm sure whatever kind you have will have a place to change the settings. Good luck!
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Re: EQ Bullshit

Postby Balzzodar » Sat Mar 08, 2008 4:22 pm

First I want to say your choice of language sucks Goof. but thats my opinion. Second I want to say OMG WTB Siderius and Artarian and Ryanakris logging into EQ! 8)
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Re: EQ Bullshit

Postby Ryanakris » Sat Mar 08, 2008 4:30 pm

SILLY & JHEREG! BALZZY! HUGS ((((((((((((((((((((((((((YOU)))))))))))))))))))))!!!! and all you CNers!!! :hello2:
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Re: EQ Bullshit

Postby Goofydoofy » Sat Mar 08, 2008 5:09 pm

I am not using a router.
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Re: EQ Bullshit

Postby Goofydoofy » Sat Mar 08, 2008 7:36 pm

Well, I time out in Freeport also. And when I zone into Direwind, I gwet the C++ error which crashes the whole game. I was just in Direwind earlier today without trouble. I'm coming to my wits end.
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Re: EQ Bullshit

Postby Goofydoofy » Sat Mar 08, 2008 10:14 pm

The Direwind issue was a Stack Overflow problem. I just had to reboot to fix it. Time outs still a major problem though.
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Re: EQ Bullshit

Postby Ryanakris » Tue Mar 11, 2008 3:09 pm

Ahhh, I didn't read closely enough! Maybe try putting the router back on and open up some more ports? I'm a computer dummy basically, but that was the only thing that worked for me lol! :dontknow: Hope you get it figured out!
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Re: EQ Bullshit

Postby Goofydoofy » Tue Mar 11, 2008 3:38 pm

It mysteriously fixed itself without any changes on my side, like usual.
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Re: EQ Bullshit

Postby Jaffod » Tue Mar 11, 2008 3:42 pm

working as intended /nod

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Re: EQ Bullshit

Postby Goofydoofy » Tue Mar 11, 2008 7:17 pm

I have given up on EQ tech support. They keep giving me information on what to do with a firewall after I've stated several times I'm not using one. Whatta waste of time. With all the files they keep asking me to delete, I'm surprised they just don't say, "We don't have any idea, reinstall the game and hope that is the problem. Get back to us in 3 days once you have downloaded and the updates and let us know that made no difference like all the other shit we've suggested."

You can read the thread from ending to beginning here if you'd like some comedy.



Timing Out

Discussion Thread
Response (TSR Glenn M.) 03/11/2008 04:27 PM
Greetings ,

I'd suggest that please try these steps:
1) Run through the Configuration Assistant
2) Select Allow all traffic
3) Follow through the Startup Options and the Control Access to shares sections
4) Under Allowed Applications, select Search all drives IF EverQuest did not show up under the initial scan
5) Place check marks next to all EverQuest related applications that show up
6) Click finish and allow the Firewall to apply the settings and reboot your computer
7) Enter EverQuest

Also delete all the files ending with .s3d files from the EverQuest directory present on your system.


In case the issue still persists I'd suggest that please try to uninstall the Mcafee from your system. This is required for the troubleshooting purposes. After that try to play the game again. If you have any questions or concerns please feel free to ask.

With regards,

Glenn M.
Sony Online Customer Service

Customer (drkdarin soe) 03/10/2008 07:13 PM
Well, I can get into the Bazaar now, but still can't get in Main Lobby of LoN card game. I haven't tried East Freeport yet.

Customer (drkdarin soe) 03/10/2008 06:20 PM
As stated below, there is no Firewall active. I have rebooted the cable modem and computer and it had no effect.

I can say, however, that today I am able to get in without trouble.

Nothing has changed since I first opened this ticket thru to now, on my end. So, it mysteriously fixed itself once again without me having any idea why the problem occured in the first place.

I guess we can close this ticket.

Response (TSR Richard M.) 03/10/2008 03:06 PM
Hi drkdarin,

You might want to try this: Go into both Firewalls and remove the game from the exception list. Then run the game again and let it allow. Whenever the game is patched, there's the possibility that the main executable's checksum changes and the firewall won't allow the game to connect properly, depending on the zone you're in as each zone uses a different IP port. It also wouldn't hurt the power-cycle your modem and your system to obtain a fresh IP lease.

I hope this helps you.
Best regards,
Richard

Customer (drkdarin soe) 03/09/2008 06:40 PM
It appears I can't get into the Main Lobby from LoN card game program either. It times out trying to gain access.

So, Main Lobby - LoN, Bazaar and East Freeport are all timing out and not allowing me access.

Response (TSR Robin C.) 03/09/2008 03:50 AM
Greetings,

To further investigate this issue, your incident has been escalated to our Tier 2 Support Team. A Specialist will respond to this incident as soon as possible. Thank you for your patience.


Regards,
Robin C

Customer (drkdarin soe) 03/08/2008 05:07 PM
It seems I am having the same problem in East Freeport.

Customer (drkdarin soe) 03/08/2008 10:48 AM
I tried running it with everything deselected in MSCONFIG and still can't zone into Bazaar. I little side note. When I've had this problem in the past, it has always fixed itself with a zone crash or server patch. So, I'm pretty sure the problem isn't on my side, but I'm no expect. Attached are the requested files.

Response (TSR Robin C.) 03/08/2008 04:10 AM
Greetings,

Make sure you are not running any programs on your windows taskbar. If the problem persists, you should try running your system under a clean boot as this will prevent any hidden programs from loading.

To disable background programs:

1. Select the START button.
2. Select RUN, then type in "msconfig" (for Vista, type msconfig in the search bar at the bottom of the Start Menu)
3. Press OK
4. Select the STARTUP tab.
5. In the list, uncheck all boxes EXCEPT for SCANREGISTRY and SYSTEM TRAY. If you use Windows XP, please note that SCANREGISTRY and SYSTEM TRAY will not be listed - just uncheck the entire list.
6. Hit apply and then OK. Restart the computer and try the game again.

==========================================================

Please read the full instructions below, and reply with the following files as soon as possible. If possible, please compress the files in a .zip format:

DxDiag.txt file
DBG.txt file
MSinfo.txt file
EQclient.ini file
EverQuest.log file

The "EQclient.ini" and "EverQuest.log" files can be found from your EverQuest directory (the default location is "c:/program files/everquest/").
You can obtain your "DBG.txt" file from the logs directory (the default location is "c:/program files/everquest/logs")

To create the DxDiag.txt and MSinfo.txt, please do the following:

For Windows 95/98/2000/XP:
1. Run DXDIAG.EXE from your Start menu (click Start, Run..., then type "dxdiag" and hit Enter)
2. Click the "Save all Information" button, located at the bottom of the program window
3. Save the file as "dxdiag.txt"
4. Run msinfo32 from your Start menu (click Start, Run..., then type "msinfo32" and hit Enter)
5. Click on the "File" menu and choose "Export..."
6. Save the file as a Text Document and name it "MSinfo.txt"

For Windows Vista:
1. Run DXDIAG.EXE from your Start menu (the search bar at the bottom of the Start menu)
2. Click the "Save all Information" button, located at the bottom of the program window
3. Save the file as "dxdiag.txt"
4. Run msinfo32 from your Start menu (the search bar at the bottom of the Start menu)
5. Click on the "File" menu and choose "Export..."
6. Save the file as a Text Document and name it "MSinfo.txt"

*Note* Please be sure to attach these files to the email do not paste these documents to the body of the message.


Regards,
Robin C

Customer (drkdarin soe) 03/07/2008 11:10 PM
I have two firewall protections. Windows XP and McAfee...Both are turned off. So, in general, there is NO firewall protection on my system. I use NO firewall and NO proxy setting myself. If something is causing a problem from my Cable Modem, I am unaware of it and it is nothing that has changed in the 5 years I have played this game. Please explain exactly, from the information I have submitted in the message, where it is my problem lies? I do not see any exact explanation other than it may be a firewall setting I don't use.

Response (TSR - Van L) 03/07/2008 06:14 PM
Greetings Darin,

We do not formally support the use of firewalls or proxies, including home cable modem/DSL NAT routers and other Internet Connection Sharing devices or software including campus or office networks. However, the following information might be helpful if you need to troubleshoot a connection that utilizes one of those technologies:

Patch Application:

A TCP connection is initiated from the player's PC (using ports numbered >1023) to patch.everquest.com, port 7000. There are multiple IP addresses for the patch.everquest.com clusters, and they may change as the network demands, so check often using a DNS lookup tool if you provide a specific firewall rule for patching.

EverQuest client:

UDP datagrams are sent to/from the player's PC (using ports numbered >1023) from/to the EverQuest servers (using ports numbered >1023). Additionally, ICMP Unreachables (ICMP type 3) are sent to/from the player's PC from/to the EverQuest servers.

The EverQuest server IP addresses are on the subnets:

64.37.148.* , 64.37.149.* , 64.37.150.* , 64.37.151.* , 64.37.156.* , 64.37.157.* , 195.33.132.*, 195.33.108.*, 195.33.133.*, 199.108.1.*, 199.108.2*, 199.108.3.*

Please note that EverQuest opens a random UDP data port from the player's PC every time EverQuest is run. Thus, the need to have all ports >1023 available.

Below is a basic walkthrough on how to set up some of the more popular software firewall programs to work with EverQuest. These settings should only be applied if you are currently having issues with your software firewall program in connecting to your EverQuest server, or you are able to connect to your EverQuest server and are experiencing random disconnects while in game.

Zone Alarm:

1) Double click on the Zone Alarm system tray icon (the system tray icon is located in the lower right hand corner of your screen where your clock is)
2) Click on Program Control
3) Slide the Tab to the LOW setting
4) Close the window out and run EverQuest

Internet Connection Firewall:

1) Right click on My Network Places and click Properties
2) Right click on LAN Connection (or whatever you might have named your broadband connection) and click Properties
3) Click the Advanced Tab
4) Click the check box that states "Protect my computer and network by limiting or preventing access to this computer from the internet"
5) Click Apply
6) Close the window and run EverQuest

Sygate Personal Firewall:

1) Right click on the Sygate Personal Firewall icon in the system tray and left click Sygate Personal Firewall Pro
2) Click Security and then click Allow All
3) Close the Window and run EverQuest

Norton Personal Firewall:

1) Go through the Automated Setup
2) Setup Home Networking if you need to do so
3) Run the Automatic Program Scan
4) Check boxes next to all EverQuest related programs and select Permit 5) All under Internet Access
6) Click Finish
7) Double click on the system tray icon for Norton and select Personal Firewall
8) Click on Configure
9) Slide the Firewall slider to LOW

McAfee Personal Firewall:

1) Run through the Configuration Assistant
2) Select Allow all traffic
3) Follow through the Startup Options and the Control Access to shares sections
4) Under Allowed Applications, select Search all drives IF EverQuest did not show up under the initial scan
5) Place check marks next to all EverQuest related applications that show up
6) Click finish and allow the Firewall to apply the settings and reboot your computer
7) Enter EverQuest

Tiny Personal Firewall:

1) Right click on the Tiny Personal Firewall system tray icon and select Administration Tool
2) Click Application Groups
3) Click Settings and then click Create new Application Group
4) Name the new Application Group EverQuest and set the Security Level to Unrestricted
5) Go into the Unrestricted Applications group and look for all executable files listed under your EverQuest directory and move them to the EverQuest Application Group you just created
6) Close the window and run EverQuest

Have a great evening,

CSR- Van L.

Customer (drkdarin soe) 03/07/2008 06:10 PM
Deleting the files did not work after repatching. The answer to the questions are as follows:

1: drkdarin

2: Maelin Starpyre

3: Timing out when zoning into Bazaar with any character I play and going to server select screen. I have had this problem with different zones over time and it usually fixes itself within a few days. If I am lucky enough to get into the zone, the ping meter is in the 1000 or more area. When I zone out and goto any other zone, it is fine. If I return shortly afterwards, same problem until it mysteriously fixes itself.

4: 3/6/08 for the Bazaar zone.

5: No changes.

6: Directly connecting from a cable modem. No other connection issues with anything nor EQ except for getting into the Bazaar at this time.

7: Windows XP

8: I have deleted and repatched the files listed in this message and all Bazaar zone files to no avail. I am pretty sure it is a server side problem.
Timing Out

Discussion Thread
Response (TSR Glenn M.) 03/11/2008 04:27 PM
Greetings ,

I'd suggest that please try these steps:
1) Run through the Configuration Assistant
2) Select Allow all traffic
3) Follow through the Startup Options and the Control Access to shares sections
4) Under Allowed Applications, select Search all drives IF EverQuest did not show up under the initial scan
5) Place check marks next to all EverQuest related applications that show up
6) Click finish and allow the Firewall to apply the settings and reboot your computer
7) Enter EverQuest

Also delete all the files ending with .s3d files from the EverQuest directory present on your system.


In case the issue still persists I'd suggest that please try to uninstall the Mcafee from your system. This is required for the troubleshooting purposes. After that try to play the game again. If you have any questions or concerns please feel free to ask.

With regards,

Glenn M.
Sony Online Customer Service

Customer (drkdarin soe) 03/10/2008 07:13 PM
Well, I can get into the Bazaar now, but still can't get in Main Lobby of LoN card game. I haven't tried East Freeport yet.

Customer (drkdarin soe) 03/10/2008 06:20 PM
As stated below, there is no Firewall active. I have rebooted the cable modem and computer and it had no effect.

I can say, however, that today I am able to get in without trouble.

Nothing has changed since I first opened this ticket thru to now, on my end. So, it mysteriously fixed itself once again without me having any idea why the problem occured in the first place.

I guess we can close this ticket.

Response (TSR Richard M.) 03/10/2008 03:06 PM
Hi drkdarin,

You might want to try this: Go into both Firewalls and remove the game from the exception list. Then run the game again and let it allow. Whenever the game is patched, there's the possibility that the main executable's checksum changes and the firewall won't allow the game to connect properly, depending on the zone you're in as each zone uses a different IP port. It also wouldn't hurt the power-cycle your modem and your system to obtain a fresh IP lease.

I hope this helps you.
Best regards,
Richard

Customer (drkdarin soe) 03/09/2008 06:40 PM
It appears I can't get into the Main Lobby from LoN card game program either. It times out trying to gain access.

So, Main Lobby - LoN, Bazaar and East Freeport are all timing out and not allowing me access.

Response (TSR Robin C.) 03/09/2008 03:50 AM
Greetings,

To further investigate this issue, your incident has been escalated to our Tier 2 Support Team. A Specialist will respond to this incident as soon as possible. Thank you for your patience.


Regards,
Robin C

Customer (drkdarin soe) 03/08/2008 05:07 PM
It seems I am having the same problem in East Freeport.

Customer (drkdarin soe) 03/08/2008 10:48 AM
I tried running it with everything deselected in MSCONFIG and still can't zone into Bazaar. I little side note. When I've had this problem in the past, it has always fixed itself with a zone crash or server patch. So, I'm pretty sure the problem isn't on my side, but I'm no expect. Attached are the requested files.

Response (TSR Robin C.) 03/08/2008 04:10 AM
Greetings,

Make sure you are not running any programs on your windows taskbar. If the problem persists, you should try running your system under a clean boot as this will prevent any hidden programs from loading.

To disable background programs:

1. Select the START button.
2. Select RUN, then type in "msconfig" (for Vista, type msconfig in the search bar at the bottom of the Start Menu)
3. Press OK
4. Select the STARTUP tab.
5. In the list, uncheck all boxes EXCEPT for SCANREGISTRY and SYSTEM TRAY. If you use Windows XP, please note that SCANREGISTRY and SYSTEM TRAY will not be listed - just uncheck the entire list.
6. Hit apply and then OK. Restart the computer and try the game again.

==========================================================

Please read the full instructions below, and reply with the following files as soon as possible. If possible, please compress the files in a .zip format:

DxDiag.txt file
DBG.txt file
MSinfo.txt file
EQclient.ini file
EverQuest.log file

The "EQclient.ini" and "EverQuest.log" files can be found from your EverQuest directory (the default location is "c:/program files/everquest/").
You can obtain your "DBG.txt" file from the logs directory (the default location is "c:/program files/everquest/logs")

To create the DxDiag.txt and MSinfo.txt, please do the following:

For Windows 95/98/2000/XP:
1. Run DXDIAG.EXE from your Start menu (click Start, Run..., then type "dxdiag" and hit Enter)
2. Click the "Save all Information" button, located at the bottom of the program window
3. Save the file as "dxdiag.txt"
4. Run msinfo32 from your Start menu (click Start, Run..., then type "msinfo32" and hit Enter)
5. Click on the "File" menu and choose "Export..."
6. Save the file as a Text Document and name it "MSinfo.txt"

For Windows Vista:
1. Run DXDIAG.EXE from your Start menu (the search bar at the bottom of the Start menu)
2. Click the "Save all Information" button, located at the bottom of the program window
3. Save the file as "dxdiag.txt"
4. Run msinfo32 from your Start menu (the search bar at the bottom of the Start menu)
5. Click on the "File" menu and choose "Export..."
6. Save the file as a Text Document and name it "MSinfo.txt"

*Note* Please be sure to attach these files to the email do not paste these documents to the body of the message.


Regards,
Robin C

Customer (drkdarin soe) 03/07/2008 11:10 PM
I have two firewall protections. Windows XP and McAfee...Both are turned off. So, in general, there is NO firewall protection on my system. I use NO firewall and NO proxy setting myself. If something is causing a problem from my Cable Modem, I am unaware of it and it is nothing that has changed in the 5 years I have played this game. Please explain exactly, from the information I have submitted in the message, where it is my problem lies? I do not see any exact explanation other than it may be a firewall setting I don't use.

Response (TSR - Van L) 03/07/2008 06:14 PM
Greetings Darin,

We do not formally support the use of firewalls or proxies, including home cable modem/DSL NAT routers and other Internet Connection Sharing devices or software including campus or office networks. However, the following information might be helpful if you need to troubleshoot a connection that utilizes one of those technologies:

Patch Application:

A TCP connection is initiated from the player's PC (using ports numbered >1023) to patch.everquest.com, port 7000. There are multiple IP addresses for the patch.everquest.com clusters, and they may change as the network demands, so check often using a DNS lookup tool if you provide a specific firewall rule for patching.

EverQuest client:

UDP datagrams are sent to/from the player's PC (using ports numbered >1023) from/to the EverQuest servers (using ports numbered >1023). Additionally, ICMP Unreachables (ICMP type 3) are sent to/from the player's PC from/to the EverQuest servers.

The EverQuest server IP addresses are on the subnets:

64.37.148.* , 64.37.149.* , 64.37.150.* , 64.37.151.* , 64.37.156.* , 64.37.157.* , 195.33.132.*, 195.33.108.*, 195.33.133.*, 199.108.1.*, 199.108.2*, 199.108.3.*

Please note that EverQuest opens a random UDP data port from the player's PC every time EverQuest is run. Thus, the need to have all ports >1023 available.

Below is a basic walkthrough on how to set up some of the more popular software firewall programs to work with EverQuest. These settings should only be applied if you are currently having issues with your software firewall program in connecting to your EverQuest server, or you are able to connect to your EverQuest server and are experiencing random disconnects while in game.

Zone Alarm:

1) Double click on the Zone Alarm system tray icon (the system tray icon is located in the lower right hand corner of your screen where your clock is)
2) Click on Program Control
3) Slide the Tab to the LOW setting
4) Close the window out and run EverQuest

Internet Connection Firewall:

1) Right click on My Network Places and click Properties
2) Right click on LAN Connection (or whatever you might have named your broadband connection) and click Properties
3) Click the Advanced Tab
4) Click the check box that states "Protect my computer and network by limiting or preventing access to this computer from the internet"
5) Click Apply
6) Close the window and run EverQuest

Sygate Personal Firewall:

1) Right click on the Sygate Personal Firewall icon in the system tray and left click Sygate Personal Firewall Pro
2) Click Security and then click Allow All
3) Close the Window and run EverQuest

Norton Personal Firewall:

1) Go through the Automated Setup
2) Setup Home Networking if you need to do so
3) Run the Automatic Program Scan
4) Check boxes next to all EverQuest related programs and select Permit 5) All under Internet Access
6) Click Finish
7) Double click on the system tray icon for Norton and select Personal Firewall
8) Click on Configure
9) Slide the Firewall slider to LOW

McAfee Personal Firewall:

1) Run through the Configuration Assistant
2) Select Allow all traffic
3) Follow through the Startup Options and the Control Access to shares sections
4) Under Allowed Applications, select Search all drives IF EverQuest did not show up under the initial scan
5) Place check marks next to all EverQuest related applications that show up
6) Click finish and allow the Firewall to apply the settings and reboot your computer
7) Enter EverQuest

Tiny Personal Firewall:

1) Right click on the Tiny Personal Firewall system tray icon and select Administration Tool
2) Click Application Groups
3) Click Settings and then click Create new Application Group
4) Name the new Application Group EverQuest and set the Security Level to Unrestricted
5) Go into the Unrestricted Applications group and look for all executable files listed under your EverQuest directory and move them to the EverQuest Application Group you just created
6) Close the window and run EverQuest

Have a great evening,

CSR- Van L.

Customer (drkdarin soe) 03/07/2008 06:10 PM
Deleting the files did not work after repatching. The answer to the questions are as follows:

1: drkdarin

2: Maelin Starpyre

3: Timing out when zoning into Bazaar with any character I play and going to server select screen. I have had this problem with different zones over time and it usually fixes itself within a few days. If I am lucky enough to get into the zone, the ping meter is in the 1000 or more area. When I zone out and goto any other zone, it is fine. If I return shortly afterwards, same problem until it mysteriously fixes itself.

4: 3/6/08 for the Bazaar zone.

5: No changes.

6: Directly connecting from a cable modem. No other connection issues with anything nor EQ except for getting into the Bazaar at this time.

7: Windows XP

8: I have deleted and repatched the files listed in this message and all Bazaar zone files to no avail. I am pretty sure it is a server side problem.

Response (TSR Vincent K.) 03/07/2008 06:31 AM
Greetings,


You may want to delete the following files:
defaults.ini
Eqclient.ini
eqhardware.ini
Eqgfx_dx8.dll
Eqgraphicsdx9.dll
eqlsClient.ini
Eqmain.dll
Eqgame.exe
<CharacterName>_<ServerName>.ini (example jack_bristlebane.ini)
Ui_<CharacterName>_<ServerName>.ini (example ui_jack_bristlebane.ini)
UI Files folder from your EverQuest directory.

One or more of those files may be corrupt, causing these issues.


In many cases, this issue is due to a misconfigured network setup (routers, network settings, firewalls, etc.). However, to be sure, we will need a few more details from you regarding your system and its ability to properly reach a couple of our servers in order to diagnose any possible connection issues. We apologize if some of these questions have been answered in your original email but, we are attempting to be as thorough as possible. Please provide ALL requested information below:

1. Station/Login Name:
2. Server you currently play on:
3. Problem(s) you are having including any error messages. What is the exact error message? Please be as specific as possible.
4. When did these problems begin?
5. Have you made any recent changes to your computer and/or its connection to the Internet? Please be as specific as possible?
6. How are you connecting to the Internet? Do you do any connection sharing or use a home network? Router/hub/switch? What kind? Have your tried bypassing them just for troubleshooting? What was the result? Where are you connecting from(home/school/office)?
7. What Operation System are your running? 98, XP, 2000 Professional?
8. What have you tried to remedy the problem?

We will need some additional information, which requires that you be at the computer that is experiencing the reported issue. This also requires that you disconnect any router hardware which may be in-between the affected computer and the internet connection (modem).

** Please do not continue until you are certain that there is no router attached to your computer or your internet connection **

Next, please open up the Start menu, choose the Run command, type "command" in the space provided, then hit Enter. If you're using Win2k type "cmd" instead of command. For Vista, type "command" at the search bar on the bottom of the Start Menu. The MS-DOS Prompt window should appear with the prompt, "C:\windows\desktop". For Win98/ME or Win2K/XP/Vista, type the following three DOS commands, one at a time, hitting Enter between each command, and waiting for the prompt to reappear:

ipconfig /all > c:\eqinfo.txt
tracert tunare.everquest.com >> c:\eqinfo.txt
tracert povar.everquest.com >> c:\eqinfo.txt

For those indicating an issue with the European server (Antonius Bayle), please include the following traceroute as connectivity to it varies from the US based servers/datacenters:

tracert antoniusbayle.everquest.com >> c:\eqinfo.txt

Please run these commands if you are using Win2k/XP/Vista

(Only for Win2k/XP)

pathping yourserver.everquest.com >> c:\eqinfo.txt
pathping tunare.everquest.com >> c:\eqinfo.txt
pathping povar.everquest.com >> c:\eqinfo.txt
pathping patch.everquest.com >> c:\eqinfo.txt


Be advised that each of these commands will take a few moments to complete, so please wait for the prompt before typing the next command.

Finally, upon completion of these commands, you will find a file labeled "eqinfo.txt" on the root level of your C: drive. You can use the Find command from the Start menu to locate it. Attach the newly generated file (c:\eqinfo.txt) and reply back to this e-mail.



Warm Regards,
Vincent K.

Customer (drkdarin soe) 03/07/2008 06:29 AM
So I log into the game yesterday in Guild Hall. Everything is fine and dandy. I decide it is time to make some Haversacks, so I port to Nexus. Then I try and zone into Bazaar. It appears the ping rate is so high for that zone, I keep timing out to the server selection screen.

In the past, I have had this problem before. It would be one random zone that would cause this problem. I could play for hours on end traveling the world and not having a problem in any zone and I would stumble upon a zone that would cause me to time out to server select. If I tried over and over to get back in game, sometimes I would finnaly get in with a ping rate of 1000 or 2000. Once I leave the zone, everything is fine again. If I was to go back, same problem.

I have not had this problem in awhile. I don't know if it is because I haven't had to stumble upon my troubled zone or because the problem no longer existed. But here I am now, 14 hours after having trouble the first time and I am still timing out. I can log in any of my other toons that are not stationed in the Bazaar.

Now, my question is this. What would cause such a problem where one zone has such high ping rates and I have no problem anywhere else? It makes no sense to me that I would be the only person having this problem in only one specific zone.

Also, you need to fix this website. There is no "Sub Category" if you choose "Everquest Gameplay" as the Category. So, the submission keeps failing.


File Attachments
• Information.zip


Response (TSR Vincent K.) 03/07/2008 06:31 AM
Greetings,


You may want to delete the following files:
defaults.ini
Eqclient.ini
eqhardware.ini
Eqgfx_dx8.dll
Eqgraphicsdx9.dll
eqlsClient.ini
Eqmain.dll
Eqgame.exe
<CharacterName>_<ServerName>.ini (example jack_bristlebane.ini)
Ui_<CharacterName>_<ServerName>.ini (example ui_jack_bristlebane.ini)
UI Files folder from your EverQuest directory.

One or more of those files may be corrupt, causing these issues.


In many cases, this issue is due to a misconfigured network setup (routers, network settings, firewalls, etc.). However, to be sure, we will need a few more details from you regarding your system and its ability to properly reach a couple of our servers in order to diagnose any possible connection issues. We apologize if some of these questions have been answered in your original email but, we are attempting to be as thorough as possible. Please provide ALL requested information below:

1. Station/Login Name:
2. Server you currently play on:
3. Problem(s) you are having including any error messages. What is the exact error message? Please be as specific as possible.
4. When did these problems begin?
5. Have you made any recent changes to your computer and/or its connection to the Internet? Please be as specific as possible?
6. How are you connecting to the Internet? Do you do any connection sharing or use a home network? Router/hub/switch? What kind? Have your tried bypassing them just for troubleshooting? What was the result? Where are you connecting from(home/school/office)?
7. What Operation System are your running? 98, XP, 2000 Professional?
8. What have you tried to remedy the problem?

We will need some additional information, which requires that you be at the computer that is experiencing the reported issue. This also requires that you disconnect any router hardware which may be in-between the affected computer and the internet connection (modem).

** Please do not continue until you are certain that there is no router attached to your computer or your internet connection **

Next, please open up the Start menu, choose the Run command, type "command" in the space provided, then hit Enter. If you're using Win2k type "cmd" instead of command. For Vista, type "command" at the search bar on the bottom of the Start Menu. The MS-DOS Prompt window should appear with the prompt, "C:\windows\desktop". For Win98/ME or Win2K/XP/Vista, type the following three DOS commands, one at a time, hitting Enter between each command, and waiting for the prompt to reappear:

ipconfig /all > c:\eqinfo.txt
tracert tunare.everquest.com >> c:\eqinfo.txt
tracert povar.everquest.com >> c:\eqinfo.txt

For those indicating an issue with the European server (Antonius Bayle), please include the following traceroute as connectivity to it varies from the US based servers/datacenters:

tracert antoniusbayle.everquest.com >> c:\eqinfo.txt

Please run these commands if you are using Win2k/XP/Vista

(Only for Win2k/XP)

pathping yourserver.everquest.com >> c:\eqinfo.txt
pathping tunare.everquest.com >> c:\eqinfo.txt
pathping povar.everquest.com >> c:\eqinfo.txt
pathping patch.everquest.com >> c:\eqinfo.txt


Be advised that each of these commands will take a few moments to complete, so please wait for the prompt before typing the next command.

Finally, upon completion of these commands, you will find a file labeled "eqinfo.txt" on the root level of your C: drive. You can use the Find command from the Start menu to locate it. Attach the newly generated file (c:\eqinfo.txt) and reply back to this e-mail.



Warm Regards,
Vincent K.

Customer (drkdarin soe) 03/07/2008 06:29 AM
So I log into the game yesterday in Guild Hall. Everything is fine and dandy. I decide it is time to make some Haversacks, so I port to Nexus. Then I try and zone into Bazaar. It appears the ping rate is so high for that zone, I keep timing out to the server selection screen.

In the past, I have had this problem before. It would be one random zone that would cause this problem. I could play for hours on end traveling the world and not having a problem in any zone and I would stumble upon a zone that would cause me to time out to server select. If I tried over and over to get back in game, sometimes I would finnaly get in with a ping rate of 1000 or 2000. Once I leave the zone, everything is fine again. If I was to go back, same problem.

I have not had this problem in awhile. I don't know if it is because I haven't had to stumble upon my troubled zone or because the problem no longer existed. But here I am now, 14 hours after having trouble the first time and I am still timing out. I can log in any of my other toons that are not stationed in the Bazaar.

Now, my question is this. What would cause such a problem where one zone has such high ping rates and I have no problem anywhere else? It makes no sense to me that I would be the only person having this problem in only one specific zone.

Also, you need to fix this website. There is no "Sub Category" if you choose "Everquest Gameplay" as the Category. So, the submission keeps failing.


File Attachments
• Information.zip
Level 105 Druid, Level 105 Enchanter, Level 105 Paladin
Drinal - Maelin Starpyre Server

Mandaar
Whee!
Posts: 15
Joined: Mon Sep 24, 2007 11:49 pm

Re: EQ Bullshit

Postby Mandaar » Mon Mar 31, 2008 8:30 am

Every zone is on a separate server, or set of servers.

It used to happen in Solteris all the time. If the zone servers have a problem, they can struggle mightily while the rest of EQ seems fine.

Edit, also, when I get replies like that, I go straight to,...

ANYONE THAT READS THIS PETITION, IF YOU PLAN TO REPLY WITH ANYTHING THAT CAN BE FOUND ON YOUR KNOWLEDGE BASE, PLEASE FORWARD ME TO SOMEONE ELSE.

It works.

Ryanakris
100% Pure luv
Posts: 736
Joined: Tue Jul 06, 2004 10:58 pm
Location: Alaska
Contact:

Re: EQ Bullshit

Postby Ryanakris » Tue Apr 01, 2008 2:47 pm

My most discouraging tech support call was with my router. The girl spoke VERY bad English so my part of the conversation was mostly, "Pardon me?". It got even worse though when she forgot to put me on hold and I could hear her reading the manual /sigh. ](*,)
Ryana